07-Day Returns: Returns/exchanges are accepted within 07 days of delivery. Only one return request per order is allowed. Items must be unused, in original packaging with all tags, seals, barcodes, freebies, and accessories intact. Pickup is arranged within 07 business days from the original delivery address.
Non-Returnable: Used, damaged, altered products, items missing tags/packaging, tampered barcodes, expired 07-day window, hygiene items (e.g., masks, innerwear), and free promotional products.
Refunds: Processed after warehouse quality check. Online payments are refunded to the original payment method. COD refunds are made via bank transfer after receiving bank details. Coupons/vouchers are one-time use and cannot be restored.
Damaged/Wrong Items: Report immediately via My Account. Pickup in 07 business days. Replacement subject to stock availability or full refund after verification.
Exchanges: Within 07 days for size or colour change of the same product only. One free exchange per order. Subject to stock availability.